Communicate internally & externally

Great incident response is as much about communication as it is about investigation or remediation. The best teams keep everyone aligned-engineers, stakeholders, and customers—by making communication a first-class part of their incident management process.

Why communication matters

In high-pressure moments, clear and timely communication prevents confusion, builds trust, and accelerates resolution. Silence or scattered updates can make a bad situation worse.

How Port helps

• Automate updates: Instantly spin up Slack channels, send notifications, and update status pages.
• Single source of truth: All communication, context, and updates live with the incident in Port.
• Internal and external alignment: Keep your team and your users informed, every step of the way.

Get started

• Create Slack Channel for Incident
• Create and Update Statuspage Incidents
• Update ServiceNow Incident
• Setup Incident Manager AI Agent

Over-communicate in a Crisis

When in doubt, share more. Frequent, clear updates—internally and externally—reduce stress and build trust during incidents.

Ready to make communication a superpower? Dive into the full guide above and automate your updates with Port.